Help center

Frequently asked questions

Everything you need to know about orders, sizing, delivery and returns.

How do I track my order?+

Use the tracking ID sent by SMS with your courier (Steadfast, RedX, Pathao or eCourier). Enter it on the courier's tracking page for live updates.

What sizes are available?+

Most products come in M, L, XL and 2XL — check the size chart on each product page, measured in both inches and centimeters.

How long does delivery take?+

Inside Dhaka 2–3 working days, outside Dhaka 3–5 working days. Custom and corporate orders take 10–14 days after confirmation.

What payment methods do you accept?+

Cash on Delivery, bKash, Nagad and cards (Visa / Mastercard / Amex). Online payments are processed by trusted gateways.

Can I return or exchange an item?+

Yes — unworn items in original packaging within 7 days of delivery. Size exchanges ship free and refunds are instant on receipt.

Still stuck?

Our support team replies within one working day.

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FAQs | Bix Ecommerce